OUR POLICY Valuable information for guests...

Hotel

GUEST POLICY:

BREAKFAST: 8 AM TO 11:30AM
LUNCH: 12 TO 4:30 PM
DINNER: 6 PM TO 9 PM
BAR: 9 AM TO 10PM

  1. GUESTS ARE WELCOME TO RUN A TAB AT THE RESTAURANT & BAR IF STAYING MORE THAN 3 NIGHTS AT THE HOTEL. WE WILL PRESENT A CHECK FOR YOUR SIGNITURE AFTER EACH MEAL. PLEASE MAKE SURE TO SIGN IT AND CHECK YOUR ROOM NUMBER.
  2. YOUR TAB IS READY ONE DAY PRIOR TO CHECK OUT. IT WILL BE AVAILABLE AT THE BAR FROM 11 AM ON THE DAY BEFORE YOUR DEPART.
  3. FOR A STAY OF 3 NIGHTS OR LESS, GUESTS WILL PLEASE PAY AFTER EACH MEAL.
  4. FOR A STAY LONGER THAN 7 NIGHTS, PLEASE SETTLE YOUR TAB ONCE EACH WEEK (7 DAYS).
  5. AS WELL AS IN THE HOTEL, WE ONLY ACCEPT PAYMENT IN CASH WITH MEXICAN PESOS OR US DOLLAR. FOR THE MOMENT, WE NO LONGER ACCEPT CREDIT OR DEBIT CARDS, PERSONAL OR TRAVELLERS CHECKS.
  6. IF YOU NEED A RECEIPT INFORM US BEFORE YOUR PAYMENT, ALL OUR PRICES DO NOT INCLUDE THE 16% GOVERNEMENT TAX, SO WE WILL CALCULATE AND ADD IT TO YOUR BILL AND SEND YOUR RECEIPT BY EMAIL.
  7. SERVICE CHARGES ARE NOT INCLUDED ON YOUR RESTAURANT BILL. WE INVITE YOU TO LEAVE A TIP TO THE STAFF WHEN SETTLING YOUR BILL. THE WAIT STAFF SHARE ALL TIPS ON A WEEKLY BASIS. IT IS BEST IF ALL TIPS CAN BE MADE IN CASH.
  8. WE ARE NOT RESPONSIBLE FOR PERSONAL ITEMS LEFT OR FORGOT IN THE RESTAURANT.
  9. THE RESTAURANT & DINING AREA IS A NON- SMOKING AREA.
  10. THERE IS FREE INTERNET ACCESS IN THE RESTAURANT AREA. WHEN USING YOUR DEVICE, PLEASE BE CONSCIENTIOUS OF YOUR NEIGHBORS.
  11. ALL PETS MUST BE ON A LEASH.
  12. CORKAGE FEE FOR WINE IS $150 PESOS A BOTTLE. CORKAGE FEE FOR LIQUOR IS $500 PESOS PER BOTTLE, ICE AND GLASS INCLUDED, MIXERS OR SOFT DRINKS ARE NOT INCLUDED AND MUST BE PURCHASED IN THE RESTAURANT.
  13. IT IS ABSOLUTLY NOT ALLOWED TO BRING OUTSIDE FOOD OR BEVERAGES INTO THE RESTAURANT (BEER, WATER, GLASS OF WINE, SOFT DRINKS).
  14. SORRY, BUT DUE TO A CONSIDERABLE LOSS AND BREAKAGE ON OUR BASIC RESTAURANT INVENTORY, OUR STAFF IS NOT ALLOWED TO PROVIDE THE FOLLOWING EQUIPMENTS TO TAKE TO YOUR ROOM: GLASS, FORK, KNIFE, SPOON, BOWL, PLATE, TRAY, CUP, ETC…
  15. THE HOTEL PROVIDES 24H FREE PURIFIED WATER & ICE SERVICE, THE REFRIGERATOR IS LOCATED NEXT TO THE FRONT DESK IN THE HALLWAY, AS WELL AS A BIG BOTTLE OF WATER, WHERE YOU CAN REFILL YOUR BOTTLE.
  16. PLEASE INFORM US IF YOU HAVE ANY FOOD ALLERGIES OR IF YOU HAVE A SPECIAL DIET BEFORE ORDERING YOUR MEAL.
  17. IT IS POSSIBLE AND IMPORTANT IF YOU ARE DINNING WITH US TO RESERVE YOUR TABLE, PLEASE LET US KNOW IN ADVANCE.
  18. THE DRESSING CODE IS CASUAL.
  19. HAPPY HOUR MARGARITAS IS FROM 5 PM TO 7PM, ENJOY!

Restaurant

GUEST POLICY:

RESTAURANT IS OPEN FROM OCTOBER 28TH TO APRIL 30TH

BREAKFAST: 8 AM TO 11:30AM
LUNCH: 12 TO 4:30 PM
DINNER: 6 PM TO 9 PM
BAR: 9 AM TO 10PM

  1. IT IS ABSOLUTLY NOT ALLOWED TO BRING OUTSIDE FOOD OR BEVERAGES INTO THE RESTAURANT AREAS (BEER, WATER, SOFT DRINKS…)
  2. CORKAGE FEE FOR WINE IS $150 PESOS A BOTTLE. CORKAGE FEE FOR LIQUOR IS $500 PESOS PER BOTTLE, MIXERS & SOFT DRINKS MUST BE PURCHASED IN THE RESTAURANT.
  3. IF YOU ARE SPENDING THE DAY WITH US, PLEASE MAKE YOUR RESERVATION IN ADVANCE AND WE WILL RESERVE YOU A LOUNGE CHAIR.
  4. IF YOU WANT TO HAVE DINNER WITH US PLEASE MAKE YOUR RESERVATION IN ADVANCE, SPECIALY ON TUESDAYS FOR TACO NIGHT AND MEZCAL TASTING AND FRIDAYS EVENING FOR OUR WEEKLY SALSA & CUMBIA NIGHT.
  5. FOR ANY RESERVATION MADE BY TELEPHONE IT WILL BE RESPECTED 30 MINUTES AFTER THE TIME YOU HAVE REQUESTED, AFTER THAT TIME WE WILL GIVE THE TABLE IF NECESSARY.
  6. FOR GROUP MORE THAN 12 PEOPLE, PLEASE MAKE YOUR RESERVATION IN ADVANCE, WE HAVE SPECIAL MENU AND DRINK PACKAGE AVAILABLE. WE REQUEST A DEPOSIT OF $500 PESOS.
  7. IMPORTANT: THE USE OF THE POOL AND BEACH LOUNGE CHAIRS ARE EXCLUSIVELY RESERVE TO HOTEL GUEST.
  8. WE ONLY HAVE ONE SET OF BEACH LOUNGE CHAIR AND UMBRELA AVAILABLE FOR THE USE OF RESTAURANT GUEST, THOSE CAN ACOMODATE 2 PEOPLE PLUS 2 WITH ADDITIONAL PLASTIC CHAIRS.
    IF YOU WANT TO USE IT, WE RECOMMEND TO MAKE YOUR RESERVATION AT LEAST ONE DAY PRIOR YOUR VISIT.
  9. IF YOU ARE A 5 PEOPLE OR A LARGER GROUP AND YOU VISIT THE RESTAURANT DURING THE DAY, LET US KNOW AS WELL, WE WILL BE HAPPY TO GIVE YOU BEACH UMBRELLAS AND PLASTIC CHAIRS TO USE ON THE BEACH FRONT. THE MAXIMUM WE CAN ACOMODATE IS 10 PEOPLE.
  10. PLEASE FEEL FREE TO BRING YOUR TOWEL, UMBRELLAS AND BEACH CHAIRS TO USE IT ON THE BEACH, THE BEACH ACCESS IS PUBLIC.
  11. THE USE OF THE BATHROOM AND SHOWER IS AVAILABLE FOR RESTAURANT GUEST ONLY.
  12. ALL PETS MUST BE ON A LEASH.
  13. WE ARE NOT RESPONSIBLE FOR PERSONAL ITEMS LEFT OR FORGOT IN THE RESTAURANT.
  14. WE ONLY ACCEPT PAYMENT IN CASH WITH MEXICAN PESOS OR US DOLLAR. FOR THE MOMENT, WE NO LONGER ACCEPT CREDIT OR DEBIT CARDS, PERSONAL OR TRAVELLERS CHECKS.
  15. IF YOU NEED A RECEIPT, PLEASE INFORM US BEFORE YOUR PAYMENT, ALL OUR PRICES DO NOT INCLUDE THE 16% GOVERNEMENT TAX, SO WE WILL CALCULATE AND ADD IT TO YOUR BILL AND SEND YOUR RECEIPT BY EMAIL.
  16. PLEASE INFORM US IF YOU HAVE ANY FOOD ALLERGIES OR IF YOU HAVE A SPECIAL DIET BEFORE ORDERING YOUR MEAL.
  17. THE DRESSING CODE IS CASUAL. MEN MUST WEAR A TEE SHIRT WHEN USING THE RESTAURANT INSTALLATION.
  18. HAPPY HOUR MARGARITAS IS FROM 5 PM TO 7PM, EVERY DAY, ENJOY!